Problems While Using SX-ND4050G
This page explains the troubleshooting procedures to resolve problems you may experience while using SX-ND4050G.
My computer screen cannot be shared with a display using the keyboard.
If your computer screen is not shared with the display using a keyboard, you need to check the cable connection as well as the network settings between SX-ND4050G and your PC.
Solution |
Please check the LED status of SX-ND4050G and the Ethernet Hub SX-ND4050G is connected to. If the LED indicates improper status, replace the AC plug and other cables, and reboot the connected devices.
|
Solution |
It takes up to 30sec for SX-ND4050G to get ready after it is powered on. Please wait until SX-ND4050G becomes ready and then link to your PC again using the keyboard.
|
Solution |
Check the cable connection between SX-ND4050G and the display.
|
Solution |
Please confirm that the PC you want to link to is not in sleep mode.
If the PC is in sleep mode, SX-ND4050G will not be able to link to it. Change the PC's power settings to prevent it from going into sleep mode.
|
Solution |
Please check that NetDA Manager is running on the PC that you want to link to.
If NetDA Manager is not running, start it from the Start menu. If NetDA Manager is not installed on the PC, install it first. For details on how to install, refer to Installing the Applications to the PC.
|
Solution |
Inappropriate settings beyond the capability of the display may have been set to Display Driver on your PC.
Refer to How to Use Display Driver and change the settings appropriately.
|
My computer screen is shown on a display but cannot be controlled using a keyboard or mouse.
If your computer screen cannot be controlled using a keyboard or mouse, you need to check the settings for NetDA Manager.
Solution |
Please confirm that NetDA Manager is not set to restrict the usage of input devices to a single SX-ND4050G.
Refer to NetDA Manager Settings and change the configuration if necessary.
|
My computer screen is shown on a touch-panel display or pen tablet device but cannot be controlled.
If the computer screen cannot be controlled on a touch-panel display or pen tablet device, you need to check the settings for NetDA Manager.
Solution |
Please check that Wait for a certain period of time before the connection of the input devices is enabled on NetDA Manager's setting.
For details, refer to NetDA Manager Settings. In this setting, you may also need to change the time before connection if it is necessary. |
SX-ND4050G is not displayed in NetDA Manager.
If SX-ND4050G is not displayed in NetDA Manager, you need to check the cable connection as well as the network settings between SX-ND4050G and your PC.
Solution |
Please check the LED status of SX-ND4050G and the Ethernet Hub SX-ND4050G is connected to. If the LED indicates improper status, replace the AC plug and other cables, and reboot the connected devices.
|
Solution |
It takes up to 30sec for SX-ND4050G to get ready after it is powered on. Please wait until SX-ND4050G becomes ready and then click the Refresh button in NetDA Manager.
|
Solution |
Please
check the device connection setting of SX-ND4050G. If the device
connection setting is set to DISABLE, it is impossible to communicate
with audio devices.
For how to check the device connection setting, refer to Filtering Audio/Storage Device Connections.
|
Solution |
Please add NetDA Manager to the exception list in your security software. Please refer to the FAQ on our website ( http://www.silexamerica.com/ ) for details on adding an application to the exception list.
|
Solution |
First, check the IP Address of your PC.
To check the IP Address, use the Windows Command Prompt.
- Select Start - All Programs - Accessories - Command Prompt.
- When the Command Prompt is started, execute the ipconfig command.
Example of executing the ipconfig command
Microsoft Windows [Version
6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username> ipconfig (Press Enter)
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . . . :
IPv6 Address. . . . . . . . . . . . .
. . . : 2001:db8::x:x:x:x
Temporary IPv6 Address . . . . . . .. : 2001:db8::z:z:z:z
Link-local IPv6 Address. . . . . . . . . :
fe80::x:x:x:x%4
IPv4 Address. . . . . . . . . . . . . .
. . : 192.168.0.10 (IP Address of PC)
Subnet Mask . . . . . . . . . . . . . . . .
: 255.255.255.0
Default Gateway. . . . . . . . . . . . . . :
fe80::x%4
192.168.0.254
|
Check that the IP Address of the PC is a proper address for communicating with the IP Address of SX-ND4050G.
If the PC and SX-ND4050G are in the same network segment but use a
different network number in their addresses, you need to change either
the address of the PC or SX-ND4050G. Also, if there is a router between
the PC and SX-ND4050G, check that the default gateway address is
properly configured.
When using the DHCP server feature of SX-ND4050G, the PC needs to be set to obtain an IP address automatically.
|
Solution |
First, turn off SX-ND4050G and open the Windows Command Prompt.
Ping the IP address of SX-ND4050G.
- Select Start - All Programs - Accessories - Command Prompt.
- When the Command Prompt appears, execute the ping command.
Example of executing the ping command when the IP address of SX-ND4050G is 192.168.0.20
Microsoft Windows [Version
6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username> ping 192.168.0.20
(Press Enter)
Pinging 192.168.0.20 with 32 bytes of data:
(When there is a reply)
Reply from 192.168.0.20: bytes=32 time =1ms TTL=128
Reply from 192.168.0.20: bytes=32 time =9ms TTL=128
Reply from 192.168.0.20: bytes=32 time <1ms TTL=128
Reply from 192.168.0.20: bytes=32 time <1ms TTL=128
(When there is no reply)
Reply from 192.168.0.10 :
Destination host unreachable.
Reply from 192.168.0.10 : Destination host unreachable.
Reply from 192.168.0.10 : Destination host unreachable.
Reply from 192.168.0.10 : Destination host unreachable. |
If
there is a reply while SX-ND4050G is turned off, it means there is
another network device using the same IP address as SX-ND4050G. In such
a case, change the IP address of either SX-ND4050G or the other network
device. |
Video appears skippy on the display.
If the video is skippy on the display, you need to check your network settings.
Solution |
If you are playing a video or using an application that changes the screen dynamically, set a lower resolution level.
|
Screen is stretched vertically or horizontally.
If a stretched screen is displayed, you need to check the resolution setting on the Display Driver.
Solution |
Please check that the same resolution as the display is configured for Display Driver on your PC.
Refer to How to Use Display Driver and change the settings accordingly.
|
Solution |
Please check that the same aspect ratio as the display is configured for Display Driver on your PC.
Refer to How to Use Display Driver and change the settings accordingly.
|
Audio is not output.
If no audio is output, you need to check the speaker connection as well as sound settings on your PC.
Solution |
Please check the device connection setting of SX-ND4050G. If the device connection setting is set to DISABLE, it is impossible to communicate with audio devices.
For how to check the device connection setting, refer to Filtering Audio/Storage Device Connections.
|
Solution |
Check the cable connection between the speaker and SX-ND4050G.
|
Solution |
Please check that the sound is not muted on your PC, audio device or speaker.
|
Solution |
Click Start - Control Panel - Sounds, Speech, and Audio Devices - Sounds and Audio Devices.
In the Sounds and Audio Devices Properties window, click Voice tab and check that USB Audio DAC is selected as a default device at Voice playback.
|
Audio is choppy.
If the audio is choppy, you need to check your network settings.
Solution |
If you are playing a video or using an application that changes the screen dynamically, set a lower resolution level. |
Reaction to mouse move or keyboard input is too slow.
If reaction to mouse movement or keyboard input is too slow, you need to check your network settings.
Solution |
If you are playing a video or using an application that changes the screen dynamically, set a lower resolution level. |
It takes too long to make a link to SX-ND4050G from Windows 8 / 7.
When a new device is discovered in Windows 8 / 7, the driver software is automatically installed from Windows Update by default, so it may take a while to link to SX-ND4050G for the first time.
Solution |
To shorten the time to link to SX-ND4050G from Windows 8 / 7, follow the procedure below:
- Right-click Computer and click Properties from the menu displayed.
- Click Advanced system settings.
- In the System Properties window, select the Hardware tab and click Device Installation Settings.
- In the Device Installation Settings window, select No, let me choose what to do and Never install driver software from Windows Update and then click Save Changes.
- In the System Properties window, click OK.
* It is recommended that you reset the device installation setting to Yes, do this automatically (recommended) after SX-ND4050G is successfully linked.
* If you are using Windows 8, follow this procedure starting from the Apps screen. To access the Apps screen, right-click on any empty space on the Start screen and select All apps from the app bar.
|
SX-ND4050G can be linked via a wired network but not via a wireless network.
You may need to check the operating status and settings of SX-ND4050G.
Solution |
If the network mode of SX-ND4050G is set to Wired only, SX-ND4050G will run in a wired network mode.
Please check that a proper network mode is selected.
|
Solution |
Connect a network cable to SX-ND4050G and check the wireless settings of SX-ND4050G via a wired network.
|
A wireless connection is interrupted or disconnected.
Solution |
Reconsider the location and surrounding conditions. |