Problems During the Setup
This page explains the troubleshooting procedures to resolve
problems you may experience while installing this product.
This product is not
displayed in the search result of Serial Device Server Setup.
When this product is not displayed in the search result
of Serial Device Server
Setup, the cause need to be determined from the installation status,
network environment, and status of PC used for the configuration of
this product. When using a wireless LAN product, please also refer to
the Wireless LAN
Problems as described later.
Solution |
Please check the LED status of this product and the
Ethernet Hub this product is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices. |
Solution |
It takes up to 30sec for this
product to get ready after it is powered on. Please
wait until this product becomes ready and then click
the Search
in the Serial Device Server Setup. |
Solution |
During the initial configuration, place this product
and PC in the same network segment. |
Solution |
Please abort your security software. Refer to FAQ in
our website ( http://www.silexamerica.com/
) for details on how to abort security software. |
Communication error
occurs when configuring with Serial Device Server Setup.
When a communication error occurs during Serial
Device Server
Setup, the cause needs to be determined from the settings of the PC
used for the configuration.
Solution |
During the initial configuration, place this product
and PC in the same network segment. |
Solution |
Please select Obtain
an IP address automatically at Internet Protocol (TCP/IP)
Properties of the PC.
Otherwise connect the PC and this product with a crossover cable or to
the standalone Ethernet Hub and see how it works. |
How should I determine
the way to assign an IP address to this product?
There are two ways to assign an IP address to this product;
one is to Get IP address
automatically from DHCP server and the other is to Assign IP address manually.
Choose the way to assign an IP address according to your environment.
Solution |
You can use Get
IP
address automatically from DHCP server. As this product is
set by default to Get IP
address automatically, this product will obtain an IP
address appropriate to your network environment from the DHCP server
just by powering up this product.
Refer to Reset
to Factory Default for details on how to reset this product
to the factory default settings. |
Solution |
Please use Assign
IP address manually. Keep in mind of the following points
regarding the IP address to assign to this product.
- Assign an IP address unique in the network.
- Assign an IP address that has the same address class
as the PC that will use this product.
e.g. When an IP address of the PC is "192.168.0.xx", assign an
address
such as "192.168.0.100" that is not used by other network devices.
(Tips about the IP address)
- An IP address is a unique number for identifying
network devices. An IP address is indicated with four numbers divided
by a period (.), for example "192.168.0.1". The integer from 0-255 is
used for each number.
- An IP address is, depending on the number assigned,
categorized to 3 classes below.
- Numbers making up the IP address are either network
numbers indicating network, or host numbers
indicating each network device; each number indicates the different
meaning based on the IP address class. Each class is categorized as the
following diagram which is indicating a network number as n,
and a host number as u. An IP address with the same
network number must be assigned to the network devices in the same
network segment.
- There is an address range in the IP address called
the private address that could be used freely. In the LAN environment
not directly connected to the internet, an IP address is assigned
within the range of the private address.
First 1 digits
in IP address |
Class |
Definition of
IP address
n: network number
u: host number |
Size of the
network to be used |
Private address
|
0 - 127 |
A |
n.u.u.u |
Large network |
10.0.0.0 - 10.255.255.255
|
128 - 191 |
B |
n.n.u.u |
Mid-size network |
172.16.0.0 -
172.31.255.255 |
192 - 223 |
C |
n.n.n.u |
Small network |
192.168.0.0 -
192.168.255.255 |
|
An error message is
displayed when installing SX Virtual Link for
Serial Device Server.
Solution |
If SX Virtual Link for Serial Device Server Ver.3.3.0 has
been installed to your PC, you cannot install the newer version of SX
Virtual Link for Serial Device Server. Remove the older version first
and install the newer version again. |
Is it possible to install "SX Virtual Link" (USB
device management utility) and "SX Virtual Link for Serial Device Server"
(serial device management utility) to the same PC?
Solution |
You can install "SX Virtual
Link for Serial Device
Server" to the PC at which "SX
Virtual Link" has already been installed.
However, if "SX Virtual Link" is installed to the PC at which "SX
Virtual Link for Serial Device Server" has already been installed, you will not
be able to link to serial devices. Remember that "SX Virtual
Link for Serial Device
Server" can be used to search for, link to and unlink from both USB devices and serial devices. When "SX Virtual
Link for Serial Device
Server" is installed to your PC, do not install "SX Virtual Link". |